Last updated: October 6, 2026
This Privacy Policy explains how the UAETrain website (https://uaetrain.ae/) collects, uses and protects information provided by or relating to users.
UAETrain is an independent informational website dedicated to railway transportation and passenger trains in the United Arab Emirates. The website is not an official website of Etihad Rail and is not affiliated with Etihad Rail, Dubai Metro, RTA or any government authority of the UAE.
By using the UAETrain website, you acknowledge that you have read and understood this Privacy Policy.
1. Website Operator
Website operator: UAETrain
Website: https://uaetrain.ae/
Contact email: info@uaetrain.ae
For questions regarding the processing of personal data or this Privacy Policy, users may contact us at the email address above.
2. Personal Data We Collect
UAETrain does not require registration and does not provide user accounts.
Personal data may be voluntarily provided by users when they use the contact form on the website.
When submitting the contact form, we may process:
- name;
- email address;
- subject of the message;
- content of the message;
- other information voluntarily provided by the user in the message.
We do not request special categories of personal data through the contact form and ask users not to provide such information.
3. Purposes of Processing Personal Data
Personal data received through the contact form may be used for the following purposes:
- processing and responding to user inquiries;
- providing requested information;
- communicating with users regarding their inquiries;
- maintaining the operation and security of the website;
- preventing spam, abuse and fraudulent activity.
Personal data submitted through the contact form is not sold or provided to third parties for advertising purposes.
4. Legal Bases for Processing
Depending on the circumstances, personal data may be processed on the following legal bases:
- the user’s consent;
- taking steps at the user’s request prior to entering into a contract;
- the legitimate interests of the website operator in operating, securing and improving the website;
- compliance with legal obligations where processing is required by applicable law.
Providing information through the contact form is voluntary. If required information is not provided, we may not be able to process or respond to the relevant inquiry.
5. Contact Form
The website uses a contact form to allow users to contact UAETrain.
After the form is submitted, the information provided by the user is sent to the website operator by email.
At present, information submitted through the contact form is not transferred to a CRM system and is not used for automated decision-making or user profiling.
Users should provide only the information necessary to process their inquiry.
6. Data Retention
Personal data received through the contact form is retained only for as long as necessary to process the inquiry and communicate with the user, or for a longer period where required by law or necessary to protect legitimate interests.
When personal data is no longer required, it may be deleted.
7. Google Analytics 4
The website uses Google Analytics 4 (GA4), a web analytics service provided by Google.
Google Analytics is used to analyse website traffic, understand how users interact with the website and improve its content and functionality.
Depending on the configuration of Google Analytics, the service may collect technical information about website visits, including information about the device, browser, pages viewed, traffic source, visit duration and interactions with the website.
Data processing by Google is subject to Google’s applicable terms and privacy policies.
8. Yandex Metrica
The website also uses Yandex Metrica, a web analytics service provided by Yandex.
Yandex Metrica is used to analyse website traffic, understand user behaviour and improve the website.
The service may process technical information about website visits, including information about the device, browser, pages viewed and interactions with the website.
Data processing is carried out in accordance with the applicable Yandex privacy policies and terms.
9. Google Maps
Some pages of the website may contain embedded Google Maps maps.
When a page containing an embedded map is opened, the user’s browser may establish a connection with Google servers. Google may receive technical information necessary to provide the map content in accordance with its applicable privacy policies and terms.
Users who do not wish to provide such information may choose not to use pages or features of the website containing embedded maps.
10. Social Media Links
The website contains links to UAETrain social media profiles.
Following such links is voluntary. Once a user leaves the UAETrain website and visits a third-party platform, the processing of personal data is governed by the privacy policy of the respective social media platform.
UAETrain does not control the processing of personal data carried out by such third-party platforms.
11. Cookies and Similar Technologies
The website may use technical cookies and similar technologies that are necessary for the proper functioning of certain website features.
In addition, third-party services used on the website, including Google Analytics and Yandex Metrica, may use cookies and similar technologies for web analytics purposes.
Where applicable law requires prior consent for the use of such technologies, the relevant technologies should only be activated after the user’s consent has been obtained.
Users can manage or disable cookies through their browser settings.
Additional information about cookies and consent mechanisms may be provided in a separate Cookie Policy.
12. Third-Party Services
Third-party services may be used to provide certain website functions, including:
- Google Analytics;
- Yandex Metrica;
- Google Maps;
- social media platforms;
- hosting and technical services necessary for operating the website.
Such third-party providers may process users’ technical information in accordance with their own privacy policies and terms of service.
13. International Data Transfers
Some third-party service providers used by the website may process data on servers located outside the user’s country of residence.
Where applicable data protection laws require appropriate safeguards for international data transfers, such transfers should be carried out using mechanisms permitted by the applicable legislation.
14. Data Security
UAETrain takes reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure or destruction.
However, no method of transmitting information over the Internet or storing information electronically can guarantee absolute security.
15. User Rights
Under applicable data protection laws, users may have the right to:
- obtain information about whether their personal data is being processed;
- access their personal data;
- request correction of inaccurate or incomplete data;
- request deletion of personal data where provided by law;
- request restriction of processing;
- object to certain types of processing;
- receive their personal data in a portable format where applicable;
- withdraw consent where processing is based on consent;
- lodge a complaint with a competent data protection authority.
To exercise applicable rights, users may contact:
When submitting a request, users should indicate which right they wish to exercise and, where necessary, provide sufficient information to identify the relevant inquiry or personal data.
16. Children’s Data
The website is not specifically intended to collect personal data from children.
We do not knowingly collect children’s personal data without an appropriate legal basis or consent where such consent is required by applicable law.
17. Links to Third-Party Websites
The website may contain links to external websites, including official transport operators, social media platforms and other informational resources.
UAETrain does not control the content or privacy practices of third-party websites. Users are encouraged to review the privacy policy of any third-party website before providing personal data.
18. Changes to This Privacy Policy
UAETrain may periodically update this Privacy Policy, for example, when the website functionality, third-party services or applicable laws change.
The current version of the Privacy Policy is always published on this page.
The date of the latest update is shown at the top of this document.
19. Contact
If you have any questions regarding this Privacy Policy or the processing of personal data, please contact us:
Email: info@uaetrain.ae
Website: https://uaetrain.ae/